Author Topic: owners of defective Pixel units will get up to $500 from Google  (Read 5757 times)

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While it still needs court approval to be final, it appears that Google and owners of the original Pixel handset have settled a class action lawsuit. Under the terms of the settlement, as posted by The Verge, Google will pay out $7.25 million or up to $500 for each member of the class. The case involves Pixel and Pixel XL units purchased prior to January 4th, 2017 that were sold with a defective microphone; the plaintiffs claimed that Google knew about the issue but shipped the phones anyway.

When the issue first surfaced, Google said that the problem was rare, affecting only 1% of Pixel users. At the time, Google narrowed down the cause of the problem to either a hairline crack in the soldering of the audio codec or a faulty microphone. The company also hinted that dropping the phone could be to blame; making it appear that the consumer is at fault even though there is a manufacturing defect is an excuse that most manufacturers turn to dating back to the Apple iPhone 4 and Antennagate. Meanwhile, over 800 posts about the Pixel's microphone were posted on the Google support forum.

The lawsuit was filed in February 2018 and 15 months later both sides have shaken hands on a settlement. Affected Pixel owners will be divided into four different categories to determine how much they will receive in compensation from Google. A check for as much as $500 will be sent to those who purchased a Pixel with a defective microphone and returned it for a replacement unit that also had a defective microphone. An individual with a single Pixel model with a microphone problem will receive up to $350. And if a Pixel with a bad microphone was covered by insurance, the cost of the co-payment will be reimbursed by Google. Those who purchased a flawless Pixel or Pixel XL prior to January 4th, 2017 could still receive as much as $20 if the court gives a thumbs up to this deal. A hearing will be held on June 5th to determine if the court will issue a preliminary approval regarding the settlement.